Privacy Policy

When you fill in an enquiry, callback or video call form, or book a call, the details you enter (such as your name, email address and phone number) are sent to our team so we can reply to you. We use them only to respond to your request and to follow up on it.

The microphone is used only after you tap the orb. It switches off by itself when you stop speaking, when you tap again, or after 30 seconds without speech.

When you pick a language, understanding your speech is done by your browser's built-in speech recognition. Depending on your browser and device, it may send your voice to its own provider's speech service; that is controlled by your browser, not by us. In Auto mode, a short recording of your voice is sent to our AI engine only to understand what you said, which language you speak and, roughly, whether your voice sounds male or female so replies can address you correctly. The recording is held in memory for that request only and is never stored.

The text of what you said is sent to our AI services to write a reply, and the reply text is sent to a voice service to be spoken. The voice-gender hint is used only to choose forms of address, is never shown or kept, and you can pick a language instead of Auto to avoid it.

The text of what you say, and the assistant's replies, are used only to hold the conversation. If you prefer not to use your voice, you can type your questions in the chat instead.

If you have any question about this policy or about your information, write to us at connect@sentrum.in or call +91 98929 14432.