AI Voice Agents for Sales, Support & Customer Conversations
Phone calls still convert best, and they are also the easiest to miss. We build AI voice agents that pick up every inbound call, make structured outbound calls, and leave your team a written summary of each conversation.
The problem this solves
Missed calls are lost revenue. Outbound follow-up calls get deprioritised, and nothing about a call is recorded unless someone types it up.
- Calls missed during peak hours, holidays and after hours
- Repetitive qualification calls consuming sales time
- No structured record of what was discussed
- Follow-up calls that never actually happen
What Sentrum builds
A voice agent with a defined script and guardrails, connected to your calendar and CRM, that either resolves the call or routes it to the right person.
- Call flow and script design for your business
- Inbound answering with intent detection and routing
- Outbound calling for qualification, confirmation and reminders
- Calendar integration for appointment booking
- Automatic call summaries written into your CRM
- Escalation and transfer rules to your team
Key capabilities
Inbound calls
Every call answered, understood and routed correctly.
Outbound calls
Structured qualification, reminder and confirmation calls.
Lead qualification
Consistent qualifying questions on every conversation.
Appointment booking
Slots confirmed against your live calendar.
FAQs
Routine questions answered without waiting in a queue.
Call escalation
Transfers to a human with context when required.
How it works
Illustrative flow — the exact steps are shaped around your process.
- 01Call starts
- 02AI identifies intent
- 03Answers or qualifies
- 04Books or confirms
- 05Summary written
- 06CRM updated
- 07Escalation if needed
Business use cases
Missed-call recovery
Unanswered calls returned automatically.
Lead qualification calls
New enquiries screened before sales time is spent.
Appointment reminders
Fewer no-shows with confirmed reschedules.
Order and service status
Routine status calls handled end to end.
Feedback calls
Structured post-service feedback collected at scale.
After-hours reception
Callers helped instead of hearing a voicemail tone.
Integrations
Connect your existing CRM, communication tools, business systems and APIs. We confirm the exact integration list for your stack during scoping — we do not assume it.
Implementation process
Discovery
We map the process, the systems involved and what a good outcome looks like.
Scope & design
We agree the first use case, the rules, the handover points and the measures.
Build & integrate
We build the system and connect it to your existing tools in a test environment.
Pilot
We run it on real volume with your team watching, and correct what needs correcting.
Go live
The workflow runs in production with logging, alerts and reporting in place.
Improve
We review real usage, close gaps and extend to the next process.
Explore what we can build
Tell us about the process you want to improve and we will show you how it could work in your business — with the systems you already use.
Frequently asked questions
Related solutions
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AI Customer Support Agent
Support conversations on every channel.
Sales Automation
Automate the pipeline around the conversation.
Get your AI automation roadmap
A short conversation about your process, and a clear view of what can be automated first.
